HiChord is a revolutionary, pocket-sized digital synthesizer and drum machine that empowers you to create music anywhere. With its patented chord mapping and intuitive controls, it instantly transforms your ideas into professional-quality, harmonized sound.

Your HiChord package includes the HiChord device, a USB-C charging/data cable, a protective EVA case, and a quick start guide. The device comes fully ready to use right out of the box with all necessary accessories.

No, you don’t need a computer or any special software to start playing. HiChord is completely self-contained—you can use the built-in speaker or plug in your headphones and play straight away.

HiChord provides a USB-C connection that outputs MIDI data—so to record your performance via this connection, you’ll need an external interface to capture the audio. Alternatively, you can use the built-in AUX-out to record the sound directly with an external recording device or interface.

HiChord features a USB-C port that doubles as a fast charging connection and MIDI output, allowing seamless integration with your DAW or external synthesizers. This makes it easy to incorporate HiChord into both live performances and professional studio recordings.

Seven dedicated chord buttons automatically map diatonic chords to your chosen key, eliminating the need for complex fingerings. The intuitive modifying joystick lets you instantly add variations—like minor, sus4, 7th, or 9th intervals—to enhance your musical expression.

Powered by a high-performance DSP running at up to 96kHz with robust onboard memory, HiChord delivers real-time effects to its 12-oscillator digital synth—including ADSR envelope control, tremolo, delay, lowpass filtering, reverb, and LFO modulation. This ensures every note and chord is produced with studio-grade precision.

HiChord is designed in Toronto, Ontario, and assembled and shipped from our facility in San Clemente, California. This ensures top-notch quality control and a product built to perform wherever you take it.

Yes, we regularly release firmware updates that enhance performance and add new features. Incoming updates include:

• Multi-track Looper with Metronome: Tempo-linked looper functionality, built-in metronome for timing reference, and multiple track recording capability.

• New Effects: Chorus effect, filter cutoff control using the volume scroll wheel, and an improved bell sound in drum mode.

• Bug Fixes: Resolved MIDI bugs, button retriggering issues, added a “Low Battery” warning instead of glitching, improved joystick ADC values and calibration, plus several GUI tweaks.

• Piano View Feature: A visual display of piano keys on the OLED screen to help you learn and play the current chords on piano.

These updates can be downloaded from our website and accessed through the Owners Hub, ensuring your HiChord remains up-to-date.

All HiChord units ship directly from our facility in San Clemente, California.

We offer DDP (Delivered Duty Paid) shipping internationally, meaning all customs, taxes, and duties are handled upfront for a hassle-free delivery experience.

Each HiChord unit is built from over 100 individual components, including custom-machined housings that are hand assembled. We take extra time before shipping to conduct thorough quality control and final testing on every device, ensuring a high level of performance even as we manage high demand. It is worth the wait :)

Yes! You can update your shipping address at any time before your order ships by emailing support@hichord.shop with your new address and order number. We’ll confirm the update, so we recommend doing this as soon as possible to ensure smooth delivery.

30-Day Return Window

You may return your HiChord device within 30 days of delivery for a full refund, excluding shipping costs.

Eligibility for Return

To be eligible:

• Item must be in original condition, with no significant cosmetic damage.
  
  
• All original packaging, accessories, and materials must be included.
  
  
• Returns must include a proof of purchase (order number or receipt).
  
  

HiChord reserves the right to reject returns that show signs of excessive wear, abuse, or tampering.

Return Shipping

• Customers are responsible for return shipping unless the product is defective or we sent the wrong item.
  
  
• We recommend using a tracked and insured shipping method.
  
  

Refunds

• Once we receive and inspect the returned item, we’ll process your refund within 5–10 business days.
  
  
• Refunds are issued to the original payment method.
  

Defective Products

If your HiChord is defective within 30 days, we’ll replace or repair it at no cost, including shipping both ways.

Warranty

All HiChord units are covered by a 1-year limited warranty for manufacturing defects. This does not cover:

• Cosmetic damage from normal use
  
• Water or impact damage
  
• Modifications or unauthorized repairs